- LEGAL — CLUSTER 2
Subprocessors
- Last updated: January 1, 2025
- English (US)
- LEGAL — CLUSTER 2
Subprocessors
- Last updated: January 1, 2025
- English (US)
CONTENTS
1. About This List
2. Change Notification
3. Infrastructure
4. Analytics & Monitoring
5. Customer Support
6. Payments
7. Communications
8. Security
AT A GLANCE
- All sub-processors are vetted against ZWS security and privacy standards.
- Customers receive 30 days' notice before new sub-processors are activated.
- Customers may object within 14 days; unresolved objections trigger a no-penalty exit right.
- Each sub-processor has a binding data processing agreement with ZWS.
1. About This List
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This page lists the third-party vendors (sub-processors) that Zoiko Tech Inc. engages to process customer personal data in connection with ZWS services. This list is maintained in accordance with Article 28 of the GDPR and is incorporated by reference into the ZWS Data Processing Addendum.
Sub-processors are categorized by function. The personal data processed by each sub-processor is limited to the minimum necessary to perform its function. All sub-processors have executed data processing agreements with ZWS that impose obligations substantially equivalent to those in the ZWS DPA.
PLACEHOLDER DATA
The vendor names and details below are illustrative placeholders. Replace with your actual sub-processor roster before publishing.
2. Change Notification
2. Change
Notification
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ZWS notifies customers of additions to or replacements of sub-processors at least 30 days before the change takes effect, by email to the primary account holder and by updating this page. The date at the top of this page reflects the last modification.
Customers who wish to subscribe to change notifications should enable the "Sub-processor alerts" toggle in the ZWS customer portal under Settings → Privacy & Compliance.
To object to a new sub-processor, submit a written notice to [email protected] within 14 days of the change notification. See Section 5 of the DPA for the full objection and exit process.
Showing all 10 sub-processors
3. Infrastructure
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| Vendor | Category | Purpose | Data Location | Privacy Policy |
|---|---|---|---|---|
| Cloud Provider A | Infrastructure | Primary cloud compute, block storage, and managed database hosting | United States, EU (Frankfurt) | Privacy Policy |
| CDN Vendor B | Infrastructure | Edge caching and content delivery network for static assets and API acceleration | Global (100+ PoPs) | Privacy Policy |
| DNS Vendor C | Infrastructure | Managed DNS resolution and DDoS-resilient authoritative DNS | United States | Privacy Policy |
4. Analytics and Monitoring
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| Vendor | Category | Purpose | Data Location | Privacy Policy |
|---|---|---|---|---|
| Analytics Vendor D | Analytics | Product usage analytics and customer behavioral event tracking within the ZWS portal | United States | Privacy Policy |
| Observability Vendor E | Analytics | Application error tracking, performance monitoring, and log aggregation | United States, EU | Privacy Policy |
5. Customer Support
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| Vendor | Category | Purpose | Data Location | Privacy Policy |
|---|---|---|---|---|
| Support Platform F | Support | Help desk ticketing system and customer support CRM used by ZWS support agents | United States | Privacy Policy |
6. Payments
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| Vendor | Category | Purpose | Data Location | Privacy Policy |
|---|---|---|---|---|
| Payment Processor G | Payments | Subscription billing, invoicing, and credit card processing | United States, EU | Privacy Policy |
7. Communications
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| Vendor | Category | Purpose | Data Location | Privacy Policy |
|---|---|---|---|---|
| Email Vendor H | Communications | Transactional email delivery for account notifications, invoices, and security alerts | United States | Privacy Policy |
| SMS Vendor I | Communications | SMS delivery for two-factor authentication and critical security alerts | United States | Privacy Policy |
8. Security
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| Vendor | Category | Purpose | Data Location | Privacy Policy |
|---|---|---|---|---|
| Security Vendor J | Security | DDoS mitigation, web application firewall (WAF), and bot management | Global | Privacy Policy |