ZOIKO WEB SERVICES

Subprocessors

Subprocessors

Subprocessors

CONTENTS

1. About This List

2. Change Notification

3. Infrastructure

4. Analytics & Monitoring

5. Customer Support

6. Payments

7. Communications

8. Security

AT A GLANCE

1. About This List

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This page lists the third-party vendors (sub-processors) that Zoiko Tech Inc. engages to process customer personal data in connection with ZWS services. This list is maintained in accordance with Article 28 of the GDPR and is incorporated by reference into the ZWS Data Processing Addendum.

Sub-processors are categorized by function. The personal data processed by each sub-processor is limited to the minimum necessary to perform its function. All sub-processors have executed data processing agreements with ZWS that impose obligations substantially equivalent to those in the ZWS DPA.

PLACEHOLDER DATA

The vendor names and details below are illustrative placeholders. Replace with your actual sub-processor roster before publishing.

2. Change Notification

2. Change
Notification

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ZWS notifies customers of additions to or replacements of sub-processors at least 30 days before the change takes effect, by email to the primary account holder and by updating this page. The date at the top of this page reflects the last modification.

Customers who wish to subscribe to change notifications should enable the "Sub-processor alerts" toggle in the ZWS customer portal under Settings → Privacy & Compliance.

To object to a new sub-processor, submit a written notice to [email protected] within 14 days of the change notification. See Section 5 of the DPA for the full objection and exit process.

Showing all 10 sub-processors

3. Infrastructure

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Vendor Category Purpose Data Location Privacy
Policy
Cloud Provider A Infrastructure Primary cloud compute, block storage, and managed database hosting United States, EU (Frankfurt) Privacy
Policy
CDN Vendor B Infrastructure Edge caching and content delivery network for static assets and API acceleration Global (100+ PoPs) Privacy
Policy
DNS Vendor C Infrastructure Managed DNS resolution and DDoS-resilient authoritative DNS United States Privacy
Policy

4. Analytics and Monitoring

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Vendor Category Purpose Data Location Privacy
Policy
Analytics Vendor D Analytics Product usage analytics and customer behavioral event tracking within the ZWS portal United States Privacy
Policy
Observability Vendor E Analytics Application error tracking, performance monitoring, and log aggregation United States, EU Privacy
Policy

5. Customer Support

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Vendor Category Purpose Data Location Privacy
Policy
Support Platform F Support Help desk ticketing system and customer support CRM used by ZWS support agents United States Privacy
Policy

6. Payments

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Vendor Category Purpose Data Location Privacy Policy
Payment Processor G Payments Subscription billing, invoicing, and credit card processing United States, EU Privacy
Policy

7. Communications

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Vendor Category Purpose Data Location Privacy Policy
Email Vendor H Communications Transactional email delivery for account notifications, invoices, and security alerts United States Privacy
Policy
SMS Vendor I Communications SMS delivery for two-factor authentication and critical security alerts United States Privacy
Policy

8. Security

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Vendor Category Purpose Data Location Privacy
Policy
Security Vendor J Security DDoS mitigation, web application firewall (WAF), and bot management Global Privacy
Policy

Contact Channels

DATA PROTECTION OFFICER

SUB - PROCESSOR OBJECTIONS

DPA

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LEGAL PORTAL

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